Need assistance? We're here to help!
If you have any queries, our friendly Customer Support team is here to help. Please also check our FAQ to find answers to any questions you might have about gaming at Gem24.cc.
Frequently Asked Questions
Here are some of the most frequently asked questions our players are asking us, and hopefully you will find the answer to any questions you might have here.
What is the minimun deposit?
The minimum deposit is €10.
What is the minimum withdrawal?
The minimum withdrawal is €50.
Do you have any restricted countries?
Everyone is welcome to sign up and play at Gem 24.
What kind of payment methods do you offer?
We currently only accept Paypal for deposits and withdrawals.
What kind of devices do you support?
Our Casino currently only works on desktop computers and laptops, preferable with Google Chrome for the best experience.
How can i contact support and what are the opening hours?
You can contact our support by going to our support page found here. Or you can chat with us from within the game by going to the chat layout. We are open between 10:00am - 01.00am GMT+2.
How do I make a deposit?
To make a deposit you simply have to go the deposit layout from within the game, choose an amount and click deposit. You will be redirected to Paypal to complete the deposit, once completed you will be asked to enter a verification code which is sent to your email. If the code is correct you will be redirected back to the game and the funds will instantly be available in your account.
How do I request a withdrawal?
To request a withdrawal you simply have to go to the withdrawal layout from within the game, enter the amount you want to withdraw and click withdraw. Your withdrawal request will be processed as soon as possible, normally within 12 hours during our opening hours 10:00am - 01:00am GMT+2. Once processed the funds will be available in your Paypal account instantly. You will always be notified by email once your withdrawal has been processed.
What type of games do you offer?
We offer new and unique Slot Machine games that are available exclusively on Gem 24.cc. Our goal is to offer new and exciting Slot Machine games to the online Casino world, and by time we want to be one of the leading gaming providers.
Email: firstname.lastname@example.org - Opening hours: Mon-Sun, 10:00pm - 08:00am
Terms & Conditions
Terms & Conditions
- When you open an account you agree that we require the following personal information from you and that it will be stored safely on our server: username, password, and email. After your deposit you also agree that we will receive your full name and address from your Paypal account.
- Under no circumstances are you allowed to open more than one account, doing so will result in account closure and any balance on your account will be confiscated.
- Deposits are done with Paypal and you are only allowed to deposit with a Paypal account in your name. If you have made a deposit with a Paypal account not registered in your name, your account will be closed any balance remaining on your account will be confiscated.
- Deposits are subject to a 1x time wagering requirement, meaning that for a €10 deposit you must bet at least €10 to be able to withdraw.
- The minimum deposit is €10, currently the maximum you can deposit is €200.
- Withdrawals are processed and sent to the Paypal email that was used for deposit.
- Before you can request a withdrawal you must make at least one deposit of minimum €10 so that your Paypal account gets registered.
- The minimum withdrawal is €50, currently there is no limit on how much you can withdraw.
- On your first withdrawal you must send us a copy of your personal identification (passport, driving license, ID card), a proof of address dated within 3 months (utility bill, bank statement), and a screenshot of your Paypal account showing your full name, email and address.
Please send your documents to this email: email@example.com.
Bonuses & Free Spins
- Gem 24 can at it's own descretion issue a bonus to player at any time without a valid reason or on a players request.
- Bonuses are subject to a 1x time wagering requirement, meaning that for a bonus of €10 you must bet €10 before you can withdraw any winnings generated.
- Winnings generated from free spins are subject to a 1x time wagering requirement, let's say you receive 20 free spins and win €10, you must bet €10 before you can withdraw.
- The value per spin with a free spins bonus is €0.10.
- Maximum withdrawal with winnings from a bonus or free spins is €50.
- Cash prizes awarded in our Weekly Tournaments are subject to a 1x time wagering requirement, and winnings from free spins have to be wagered 1x time.
- Our welcome offer of 100% up to €200 is subject to a 1x wagering requirement on both the bonus and deposit, and the value per spin is minimum of €1 and maximum is €20.
- Gem 24 reserves the right to modify or cancel a bonus campaign or tournament at any time. Players will always be notified of any changes made, and any outstanding rewards will be credited to the players.