Terms of use

Gem 24

TERMS OF USE

On this page you will find our Terms of Use which covers important information that you have to be aware of when signing up. We expect everyone that signs up at Gem 24 to be aware of all the information stated on this page. Gem 24 takes no responsibility of anyone not obeying to or accepts what is written on this page and only the player will be held responsible.


Accounts

- When you open an account you agree that we require the following personal information from you and that it will be stored safely on our server: username, password, and email. After your deposit you also agree that we will receive your full name and address from your Paypal account.

- Under no circumstances are you allowed to open more than one account, doing so will result in account closure and any balance on your account will be confiscated.


Deposits

- Deposits are done with Paypal and you are only allowed to deposit with a Paypal account in your name.

- Deposits are subject to a one time wagering requirement, meaning that for a €10 deposit you must bet at least €10 to be able to withdraw.

- Once you reach 2K or more in deposits you must send us a copy of your personal identification (passport, driving license), a proof of address dated within 3 months (utility bill, bank statement), and a screenshor of your Paypal account showing your full name, email and address.


Please send your documents to this email: documents@gem24.cc


Withdrawals

- Withdrawals are processed and sent to the Paypal email that was used for deposit.

- If you have made a deposit with a Paypal account not registered in your name, your account will not be closed any balance remaining on your account will be confiscated.

- Once you reach 2K or more in withdrawals you must send us a copy of your personal identification (passport, driving license), a proof of address dated within 3 months (utility bill, bank statement), and a screenshor of your Paypal account showing your full name, email and address.


Please send your documents to this email: documents@gem24.cc


Bonuses

- Gem 24 can at it's own descretion issue a bonus to player at any time without a reason or on request.

- Bonuses are subject to a one time wagering requirement, meaning that for a bonus of €10 you must wager €10 before you can withdraw any winnings from the bonus money.

- Maximum cashout with winnings from a bonus is €50.



FREQUENTLY ASKED QUESTIONS


What is the minimun deposit?

The minimum deposit is 10.


What is the minimum withdrawal?

The minimum cashout is 10.


How can i contact support and what are the opening hours?

You can contact our support by going to our support page found here. Or you can chat with us from within the game by going to the chat layout. We are open between 10:00am - 01.00am GMT+2


How do i deposit and when will the funds be available in my account?

To make a deposit you simply have to go the deposit layout from within the game, choose an amount and click deposit. You will be redirected to Paypal to complete the deposit, once completed you will be asked to enter a verification code which is sent to your email. If the code is correct you will be redirected back to the game and the funds will instantly be available in your account.


How do i make a withdrawal and how long is the processing time?

To make a withdrawal you simply have to go to the withdrawal layout from within the game, enter the amount you want to withdraw and click withdraw. Your withdrawal request will be processed as soon as possible, normally within 12 hours during our opening hours 10:00am - 01:00am GMT+2. Once processed the funds will be available in your Paypal account instantly. You will always be notified by email once your withdrawal has been processed.


What type of games do you offer?

We offer new and unique Slot Machine games that are available exclusively on Gem 24.cc. Our goal is to offer new and exciting Slot Machine games to the online Casino world, and by time we want to be one of the leading gaming providers.

Gem24.cc

WhatsApp: 00356 99932772 -  E-mail: support@gem24.cc